Frequently Asked Questions Pt. 1 | Heartland Rentals
We’re spilling the tea on all things FAQ and need to know for your first, next, or upcoming stay at any of our Pigeon Forge, Wears Valley, and Gatlinburg cabins. We’ve got your need to knows and your what-ifs lined up in part 1 of our Frequently Asked Questions Series so that you are better able to plan and be prepared. Use our handy, detailed lists of frequently asked questions to better plan your upcoming stay at a Gatlinburg cabin with Heartland Rentals!
Book your stay at a Gatlinburg cabin either by phone at 888-991-9040 or online at https://www.heartlandrentals.com/. We offer an online chat if you would like one on one assistance without having to call. If you prefer email correspondence, you may reach us at reservations@heartlandrentals.com.
Q:
Why is a cabin better than a condo or hotel?
Cabins offer privacy, seclusion, vast amounts of amenities, and the comforts that many hotels and condos cannot provide. You can enjoy privacy, mountain views, hot tubs, jacuzzi tubs, indoor fireplaces, outdoor grills, theater rooms, and much more.
Q:
Do you have any age requirement to rent a cabin?
You must be 21 years or older to rent a one-bedroom cabin and 25 years or older to rent a two-bedroom and larger.
Q:
How do I reserve a cabin?
You may reserve online by selecting your cabin based on dates, location, bedroom size, amenities, etc. You may also call our friendly staff to help find the best cabin for your needs.
Q:
What is the Check-in & Check-out time?
Regular Check-In begins at 4:00 PM each day and continues until our office closes. Heartland Rentals will only offer early check-in after 1:00 pm if the cabin is ready. If you are arriving after hours, please call the office for instructions on where your rental package will be located. This package includes directions and the key code to your rental. Your package will not be available if paperwork is not complete or if the reservation is not paid in full or if you have not provided your photo ID to our office. If there are any concerns regarding paperwork, you must call our office before your arrival date.
No arrivals are allowed on Thanksgiving or Christmas Day.
Check-out – Check-out is 10:30 AM. If you check out later, you will be charged $100.00 minimum for late checkout. No late checkouts are allowed unless you have pre-approved permission from the office. To check out, call the rental office; either an answering machine or an office staff member will answer. State your cabin name and your time of departure. Please refer to the instructions on your cabin directions (received at check-in) If you used a key box to get a key out then you put the key back in the key box after you lock the door or if your cabin has an electronic keypad then you lock the door using the keypad. If the cabin has an alarm please set the alarm as you depart. Place the towels in the bathroom tub, place all trash in the correct containers and wash dishes you used and place them back in the cabinets or place dirty dishes in the dishwasher and turn it on when leaving the cabin.
Q:
How do we get directions to the cabin?
You will receive a check-in package that will include directions to your cabin. You may also call our office during business hours for assistance if needed.
Q:
Can we reschedule or change our dates?
If you need to reschedule your reservation dates, changes must be made more than 30 days before your arrival date. A $15.00 transfer fee will be charged. Any changes made to original reservations will be charged a $15.00 change fee. Guests will be responsible for any price difference. No changes can be made to your reservation within 15 days of your arrival date.
Hey, wait a second before you go! Be sure to check our Current Cabin Specials, Deals, and Discounts to see if your stay qualifies for a special discount! Book your cabin in Gatlinburg with Heartland Rentals for a memorable moment in the mountains.