Frequently Asked Questions Pt. 2 | Heartland Rentals
We’re spilling the tea on all things FAQ and need to know for your first, next, or upcoming stay at any of our Pigeon Forge, Wears Valley, and Gatlinburg cabins. We’ve got your need to knows and your what-ifs lined up in part 1 of our Frequently Asked Questions Series so that you are better able to plan and be prepared. Use our handy, detailed lists of frequently asked questions to better plan your upcoming stay at a Gatlinburg cabin with Heartland Rentals!
Book your stay at a Gatlinburg cabin either by phone at 888-991-9040 or online at https://www.heartlandrentals.com/. We offer an online chat if you would like one on one assistance without having to call. If you prefer email correspondence, you may reach us at reservations@heartlandrentals.com.
Q:
What should we bring to our cabin?
We recommend bringing your personal toiletry items, charcoal for the barbecue grill, fire starter or kindling, wood for indoor wood-burning fireplaces, extra blankets, lounge pillows, cribs, laundry detergent, aluminum foil, plastic wrap, coffee filters, basic pantry staples like coffee, creamer, water, and condiments. Extra linen if needed. Our cabins are equipped with washers and dryers to refresh your linen when needed. While the weather is unpredictable here in the mountains, we recommend that you bring a flashlight in the case of a power outage.
Q:
What do we do if we have maintenance issues during our stay or if something breaks or is not working?
In the rare instance that you should find something in the rental unit not working properly- please notify our office within 24 hours upon your arrival at the unit. We ask this so that any problems can be handled in a prompt manner. We do everything possible to maintain all equipment in good working order. If something is not functioning, we will do our best to repair it for your stay. Upon arrival, you will receive an after-hours emergency number which is not answered till after 11 pm. If you report something after hours that is a true emergency, then you will be contacted back as soon as possible. An emergency is considered no heat or air, busted water pipes, or illness. If the issue is not a true emergency, then you will be called back the following day during normal business hours to resolve the issue as soon as possible. Any concerns about your rental need to be handled during the rental of your unit and not at check out or after departure. *No refunds of any kind will be given for issues reported during or after your departure.
Q:
Do the cabins have hot tubs?
Yes! Though, please remember that there are certain health risks associated with improper use of this equipment. When using hot tubs, pools, saunas, and spas, it is the responsibility of the registered guest to inform anyone using these items during their stay of both proper use and potential hazards. DO NOT STAND ON HOT TUB COVERS! Covers are for insulation purposes only and are not designed to support the weight. If broken during your stay, you may be charged for cover replacement of $350.00 dollars. When the tub is not in use, hot tub covers should be placed back onto the tub unit to maintain warmth. Housekeeping drains, sanitizer, refills and replenishes chemicals in all hot tubs prior to each reservation arrival. If you have any questions regarding hot tub operation, please call during office hours for assistance. Use the hot tub at your own risk.
Q:
Do you allow pets in the cabins?
Some units are pet-friendly and require a $50.00 plus taxes non-refundable pet fee. Most pet-friendly cabins are suitable for pets 20 pounds or less. Some cabins allow for larger dogs, please ask for assistance which cabins if you have a larger pet. Guests staying in our units are financially responsible for any and all damages caused by their pets. All guests must notify and have permission from the office to bring a pet. Dogs only are allowed.
Hey, wait a second before you go! Be sure to check our Current Cabin Specials, Deals, and Discounts to see if your stay qualifies for a special discount! Book your cabin in Gatlinburg with Heartland Rentals for a memorable moment in the mountains.